Phonetic Search Technology
Unlock the value in audio and video content
Nexidia Phonetic Search Technology enables businesses and users to take advantage of opportunities never before possible. Nexidia’s patented approach delivers significant advantages over other search technologies and methodologies. And because our technologies integrate easily into your existing infrastructure with the lowest total cost of ownership of any audio search solution, you can begin capturing the value hidden in your unstructured audio and video recordings in just days—not weeks or months.
Maximum Scalability: Compared to the speech-to-text engines used by nearly all other speech technology vendors, Nexidia’s phonetic indexing and search approach provides far greater scalability in the amount of audio and video that can be made searchable. Nexidia enables you to handle large content sets quickly and get to work on it immediately.
Highest Accuracy: Nexidia’s phonetic indexing process creates the most accurate index possible for any spoken content. Because no subjective decisions need to be made to translate content into text, all the original spoken content is retained in the indexes and, therefore, no error is introduced into the process. And because Nexidia indexes 100% of the content, every second is always immediately searchable.
Flexibility: Nexidia’s experience enables us handle all types of audio qualities, accents, and formats with ease. We currently support 35 different languages around the world, and can accept audio and video input and meta-data from practically any type of recording platform.
Lowest Total Cost of Ownership: With scalability to handle large volumes of audio and video with minimal hardware, processing and indexing speeds that save time, plus industry-leading accuracy that delivers meaningful results in the shortest possible time, Nexidia delivers the best performance and lowest total cost of ownership for any speech analytics application.
Solutions
Contact Center
Buried deep in the thousands of hours of unstructured recorded call data in your archives is a wealth of untapped information. With Nexidia speech analytics solutions, you can turn that information into useful intelligence at speeds never before imagined. From information to insights…instantly.
Customer surveys and random samples of recorded call data can tell you some things. But when it comes to understanding call volume, identifying bottlenecks in response or proactively responding to new issues before they become costly problems, time-consuming manual methods just aren’t enough.
Nexidia’s advanced Speech Analytics technology allows you to index massive amounts of audio files instantly. Using phoneme-based technology instead of dictionary-dependent, speech-to-text processing, Nexidia enables you to capitalize on business opportunities, improve operational efficiencies, all while enhancing customer experiences.
Rich Media
Without a doubt, the amount of video content available on the web is growing at an incredible rate. But for most companies, manually cutting video into clips and then adding metadata is time-consuming, expensive and leaves large amounts of content unavailable for searches. Users can't find the data they want. Content producers and aggregators miss out on potential revenue. And companies can't leverage the information and knowledge locked away in the media they already own.
Nexidia makes 100% of your rich media content instantly searchable at speeds never before possible. Whether to increase the popularity of pages, maximize distribution, increase syndication, or find new monetization opportunities, Nexidia can help you gain maximum value from all the content in your rich media library.
Legal
The growth of electronic communications like voicemail, digital conference calling and call centers has resulted in a massive expansion of the number of audio recordings that can be used for discovery. Nexidia makes it all immediately reviewable by automating and replacing the costly process of manual transcription or sampled listening to review and investigate audio. Manual listening of audio can introduce a large number of judgment errors due to fatigue, boredom and distractions. Nexidia's highly efficient phonetic technology eliminates these issues and allows you to leverage the powerful impact of actual voice recordings in litigation, compliance, internal investigations and regulatory matters...regardless of audio quality, speaker accents, dialects, slang, or unusual grammatical patterns.
Government
Today, a large percentage of the world's voice traffic is recorded for security purposes and most of it is manually monitored by analysts and linguists. This complex process- translating, transcribing, and searching through vast amounts of communications- not only costs precious time, money, and resources, but can also lead to an increased chance of missing critical information that could have been identified as a significant threat. Nexidia automates the search process for proactive threat detection and response.
Nexidia's advanced technology instantly indexes large sets of audio files by identifying phoneme patterns, the smallest units of speech. By enabling intelligence organizations to analyze large amounts of recorded audio at unprecedented speeds with the world's most advanced audio search technology, Nexidia helps you win the fight against threats and crimes.